Getting Started Articles

Forgotten password If you've forgotten your password simply click the Forgot your Password? link at the bottom of the Login form to be sent a reset link by email. Click the link in the email you receive to reset your password. You should then be able to log in....

cPanel is where you configure the various features of your web hosting. Your cPanel login details are contained within your welcome email. cPanel can be accessed directly (via cPanel username and password), or via a single-click button in your Tasjeel Client Area -...

You can raise a Support Ticket to our technical team by logging into your Tasjeel Client Area from here Once logged in, click on the Open Ticket tab at the top menu or go to this URL -> https://my.tasjeel.ae/submitticket.php You can also view and open tickets from...

It is possible to access your email accounts without having to configure an email program on your PC/Tablet/Phone. Webmail provides a quick and secure way to check your email using a web browser. If you've purchased both your domain and hosting from Tasjeel then your...

If you use a wrong password more than five times within 5 minutes, then you will get blocked by our firewall, so don't try to guess your cPanel password repeatedly. If you have forgotten your cPanel password, or need to change it, then you can easily reset it...

Do we design websites? In short, no. However, we do provide various tools to make it easier for you to build your own website including an automated Website Builder, and automated web application installers - Softaculous & Installatron built into every cPanel...

We only suspend accounts when absolutely necessary.If you are seeing a message that says your website is temporarily offline, then there are two likely reasons:Your hosting plan is overdueHosting invoices are raised seven days before the renewal date and have a...

The server's hostname is useful as it provides an alternate method of connecting to your hosting services. You can find your server hostname in a few different ways, as we will list them all below and also explain how: After a purchase of a hosting plan (package), you...

What is Two-Factor Authentication (2FA)? Two-factor authentication adds an additional layer of security to your cPanel account by adding a second step to your login. In addition to something you know (i.e. your existing password) it adds what is known as a possession,...

Contacts are added to allow additional people to receive copies of communications (e.g. invoices sent to your accounts department). Contacts can additionally be activated as Sub-Accounts and this then also allows them to log-in to your Tasjeel Client Area with the...

We offer 24/7 online support via email and support tickets. Live chat is available every day from 9 am -midnight but is available to handle pre-sales queries. Customer Support team members are real, friendly humans. We love answering questions, solving problems, and...

The Tasjeel Client Area is the place that holds your entire account and all services with us. Your Tasjeel Client Area is not the same as your cPanel - which is where you actually configure your web hosting and email accounts. We have separate articles on how to Login...