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Getting Started Articles

Find Support articles for Get Started topics.

I’m unable to access my Tasjeel client area

Forgotten password If you've forgotten your password simply click the Forgot your Password? link at the bottom of the Login form to be sent a reset link by email. Click the link in the email you receive to reset your password. You should then be able to log in....

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How to submit a ticket?

You can raise a Support Ticket to our technical team by logging into your Tasjeel Client Area from here Once logged in, click on the Open Ticket tab at the top menu or go to this URL -> You can also view and open tickets from...

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How do I login to Webmail?

It is possible to access your email accounts without having to configure an email program on your PC/Tablet/Phone. Webmail provides a quick and secure way to check your email using a web browser. If you've purchased both your domain and hosting from Tasjeel then your...

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Can Tasjeel modify my website for me?

Do we design websites? In short, no. However, we do provide various tools to make it easier for you to build your own website including an automated Website Builder, and automated web application installers - Softaculous & Installatron built into every cPanel...

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My account’s been suspended, what can I do?

We only suspend accounts when absolutely necessary.If you are seeing a message that says your website is temporarily offline, then there are two likely reasons:Your hosting plan is overdueHosting invoices are raised seven days before the renewal date and have a...

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How can I find my servers host name?

The server's hostname is useful as it provides an alternate method of connecting to your hosting services. You can find your server hostname in a few different ways, as we will list them all below and also explain how: After a purchase of a hosting plan (package), you...

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How do I setup 2FA on cPanel?

What is Two-Factor Authentication (2FA)? Two-factor authentication adds an additional layer of security to your cPanel account by adding a second step to your login. In addition to something you know (i.e. your existing password) it adds what is known as a possession,...

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Why we don’t offer phone support

We offer 24/7 online support via email and support tickets. Live chat is available every day from 9 am -midnight but is available to handle pre-sales queries. Customer Support team members are real, friendly humans. We love answering questions, solving problems, and...

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How do I login to my Tasjeel client area?

The Tasjeel Client Area is the place that holds your entire account and all services with us. Your Tasjeel Client Area is not the same as your cPanel - which is where you actually configure your web hosting and email accounts. We have separate articles on how to Login...

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