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How to submit a ticket?

You can raise a Support Ticket to our technical team by logging into your Tasjeel Client Area from here

Once logged in, click on the Open Ticket tab at the top menu or go to this URL -> https://my.tasjeel.ae/submitticket.php

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You can also view and open tickets from the red Tickets tab on the dashboard

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On the Open a ticket page, you can choose the type of the ticket depending on your request – Sales or Customer Support(for technical issues)

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If you are not logged-in into your Tasjeel Client Area for some reason, you can also send us an e-mail to, which also raises a support ticket

What information to include in your support request

Solving technical issues can be a complex process. We want to help you get back online as quickly as possible, so to get the best out of us on initial contact please provide the following information.

We really can’t stress this enough – please take a moment to read this before submitting your ticket as it is highly likely we will need to ask for this information before we can proceed with any investigation.

Submit the following information for website problems

  • Recreate the error/problem, and record the following information – this will help us pinpoint any issues quickly and efficiently.
  • cPanel username and the domain name the problem relates to
  • The exact date/time the problem occurred
  • The URL in the browser window when the problem occurred
  • Your public IP address as shown at
  • Any error reported by your browser, or web application
  • Your operating system and browser versions (e.g. Windows 10 + Firefox latest release)

Submit the following information for website problems

  • Recreate the error/problem, and record the following information – this will help us pinpoint any issues quickly and efficiently.
  • cPanel username and the domain name the problem relates to
  • The exact date/time the problem occurred
  • Any errors reported by your email software when trying to fetch/send email
  • The sender address and recipient address of a failed email message
  • Your public IP address as shown at
  • Any error reported by the sender’s email software (if any)
  • Your operating system and browser versions (e.g. Windows 10 + Firefox latest release)

Please Don’t

  • Combine multiple issues into a single ticket – the ticket may expand into a more detailed investigation, multiple issues will confuse.
  • Submit multiple tickets for the same issue – It is important for our agents to see a chronological history for each issue. It can sometimes take us a while to reply to a ticket, so please try to refrain from submitting multiple tickets. If you received an email acknowledgement when you first created your ticket, then rest assured, we will get round to it.

Absolutely Don’t

Please do not be abusive or use profanity towards our staff. We understand that it can be frustrating when things go wrong – and sometimes you may want to blame us! However, things will always turn out better if you work with us. Abusive or violent language will not be tolerate

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