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Setting up Mail on an iPhone or iPad

This guide walks you through setting up email on your Apple iPhone using the Mail app.

This article assumes that you have already configured a mailbox within a Tasjeel cPanel account.

iPad users

Whilst the screenshots in this guide are taken on an iPhone, the steps are identical on an iPad.

There are now two options for setting up your email client. Option 1 is preferred but does have some prerequisites.

Option 1 – Use mail.yourdomain for incoming and outgoing mail server (IMAP Hostname and SMTP Hostname) e.g. if your domain is example.ae you would use mail.example.ae

Prerequisites

Your domains A record must be pointing to your Tasjeel hosting server. If your domain is registered with Tasjeel and you host your website here then this is likely the case.

You must have SSL enabled for the domain. Once your domain is correctly pointing to Tasjeel a free Let’s Encrypt„¢ certificate will be issued automatically.

If you meet these requirements then you can use the format mail.yourdomain for the inbound (IMAP Hostname) and outbound (SMTP Hostname) mail servers in the instructions below e.g. if your domain is example.ae then you would use mail.example.ae as the inbound and outbound mail server names.

This option has the benefit of meaning that should you change hosting servers at any point you won€™t need to re-configure any email clients. Once the DNS has updated for your new server A record, the clients will continue to be able to send and receive emails.

Option 2 – use the server hostname for inbound and outbound mail server

This option has no prerequisites. However, you should be aware that if you use this method, and at a later date change hosting servers you will need to re-configure any email clients.

If you are a reseller this would also impact all your client accounts.

1.) Open the Settings application

2.) Scroll down and tap on Mail

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Tap Add Accounts

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Tap Other

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Tap Add Mail Account

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3.) You will now need to enter the account details for the email address you wish to add.

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Enter the information as follows:

  • Name: This is the name that will appear to your recipients when you send out an e-mail.
  • Email: This should be the full mailbox address you created in cPanel.
  • Password: This will be the password you set for the mailbox in cPanel.
  • Description: How this email address will appear to you within the Mail app.

Click Next

4.) You will now be asked to provide some further details.

Enter the information as follows:

IMAP/POP: Select IMAP from the toggles at the top.

  • Name: This is the name that will appear to your recipients when you send out an email.
  • Email: This should be the full mailbox address you created in cPanel.
  • Description: How this email address will appear to you within the Mail app.

Under Incoming Mail Server enter the information as follows:

  • Host Name: This should be set to either mail.YourDomain.ae or the host server name
  • Username: This should be the full email address you created in cPanel.
  • Password: This will be the password you set for that email address.

Under Outgoing Mail Server repeat the same information as in the Incoming Mail Server

Click Next

5.) For e-mail to work, Mail must be turned on.

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Click Save

Your account is now be added and available in the Mail app, as you should see your Inbox.

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