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Microsoft Outlook (Windows) – Versions from 2013 – 2018

This guide walks you through setting up an email account in the Microsoft Outlook email client on your Windows PC or Laptop.

You should have already configured a mailbox within a Tasjeel cPanel account.

There are now two options for setting up your email client. Option 1 is preferred but does have some prerequisites.

Option 1 – Use mail.yourdomain for the inbound and outbound mail server (IMAP Hostname and SMTP Hostname) e.g. if your domain is example.co.uk you would use mail.example.co.uk

Prerequisites

Your domain€™s A record must be pointing to your Tasjeel hosting server. If your domain is registered with Tasjeel and you host your website here then this is likely the case.

You must have SSL enabled for the domain. Once your domain is correctly pointing to Tasjeel a free Let’s Encrypt„¢ certificate will be issued automatically.

If you meet these requirements then you can use the format mail.yourdomain for the inbound (IMAP Hostname) and outbound (SMTP Hostname) mail servers in the instructions below e.g. if your domain is example.co.uk then you would use mail.example.co.uk as the inbound and outbound mail server names.

This option has the benefit of meaning that should you change hosting servers at any point you won€™t need to re-configure any email clients. Once the DNS has updated for your new server A record the clients will continue to be able to send and receive emails.

Option 2 – use the server hostname for the inbound and outbound mail server

This option has no prerequisites. However, you should be aware that if you use this method, and at a later date change hosting servers you will need to re-configure any email clients.

If you are a reseller this would also impact all your client accounts.

1.) If this is your first time using Outlook and you don’t have any mail accounts set up, you will see a screen asking you to enter your email address.

If not, select File from the Menu Bar.

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2. ) Then click Add Account.

3.) To start the manual setup, choose the POP or IMAP option:

4.) Onto the next setup, click on the Manual setup or additional server types

5.) Outlook should then ask for your IMAP account settings to make sure to use the following below:

Make sure that the boxes for Require logon using Secure Password Authentication (SPA) are NOT checked.

We highly recommend using IMAP over POP – IMAP will synchronize your mailbox with the server, keeping a copy of all e-mails safely on your hosting account. Using POP will download the emails to your PC/Laptop and may not be recoverable if lost.

Note: In the tab for the Incoming and Outgoing (SMTP) mail server, you can use 2 options:

  • mail.YourDomain.ae
  • The name of your server, as if you do not know what it is, can find it in the steps here

6.) When you click on the More Settings… tab, use the following settings:

7.) After you complete all of the above, click Next.
Congratulations, you should now have successfully added your email account to outlook. Just click Done to return to your mailbox.

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