Why we don’t offer phone support
We offer 24/7 online support via email and support tickets. Live chat is available every day from 9 am -midnight but is available to handle pre-sales queries.
Customer Support team members are real, friendly humans. We love answering questions, solving problems, and helping you to get your business online.
We don’t offer phone support because we truly believe it wouldn’t be possible to provide the same effective help over the phone. We keep our support online for a few reasons:
- We can instantly view your website, account activity, system details, and other information so we can troubleshoot effectively.
- Setting up domain names, professional email addresses, and building a website is a visual process. We frequently ask you to send us screenshots, videos, and links to help us see what you€™re seeing. We can also send you screenshots and videos to guide you in the right direction.
- It’s faster. We can quickly get to the bottom of your questions without putting you on hold.
- Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We’ll always have access to previous tickets so you won’t have to repeat questions.